4. Types of Support Provided

4.1 Account Support

• Password resets and account recovery
• Email or phone number updates
• Account deletion requests
• Profile and privacy setting assistance
• Age verification and identity-related inquiries

4.2 Technical Support

• App crashes, bugs, or unexpected behavior
• Notification delivery issues
• Group planning feature errors (polling, discovery, booking)
• Calendar integration problems
• Rewards and Kangaroo loyalty program issues

4.3 Payment & Booking Support

• Issues with payments processed through our third-party payment partners
• OpenTable or partner booking errors
• Refund inquiries (subject to applicable merchant and partner policies)

Note: SwiftSift does not store payment card details on its servers. Payment data is collected and processed by our partners or their third-party payment processors. For billing disputes, we will facilitate contact with the relevant processor.

4.4 Privacy & Data Requests

Users may submit requests to exercise their data rights at support@swiftsift.net, including:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that inaccurate or outdated data be corrected
• Deletion: Request that your personal data be deleted from our systems
• Restriction: Request that we limit how we process your data
• Portability: Request a machine-readable export of your data
• Withdrawal of consent: Opt out of data uses based on consent

We will respond to all verifiable data requests within 30 days as required by applicable privacy laws, including CCPA, GDPR, and other applicable regulations. Identity verification may be required before processing requests.

4.5 Safety & Abuse Reports

SwiftSift takes user safety seriously. You can report the following through our in-app reporting tools or by emailing support@swiftsift.net:

• Harassment, threats, or abusive behavior from other users
• Inappropriate or harmful content
• Suspected underage users (minimum age is 16)
• Fraudulent activity or account impersonation

All safety reports are treated as high priority. SwiftSift cooperates with law enforcement as required by applicable law.

5. Account Deletion

Users may delete their SwiftSift account at any time through:

• In-App: Settings → Account → Delete Account
• Email Request: support@swiftsift.net

Upon account deletion:

• User-generated content and personal data will be removed from active systems within 30 days
• Certain data may be retained for a longer period where legally required (e.g., for fraud prevention, financial record-keeping, or legal obligations)
• De-identified, aggregated data may be retained indefinitely for analytics purposes
• Users will receive an email confirmation once the deletion is complete

6. Appeals & Escalations

If your account has been suspended, content has been removed, or a support decision has been made that you wish to dispute, you may submit an appeal to support@swiftsift.net with the subject line “Appeal Request.”

Please include in your appeal:

• Your account email or username
• A description of the decision you are appealing
• Any supporting information or context

SwiftSift will review all appeals within 14 business days and communicate the outcome via email. Appeal decisions are final unless additional information is provided.

7. Users Under the Age of 16

SwiftSift is not directed at anyone under the age of 16. If we become aware that a user is under the minimum age, we will take steps to remove their account and associated data promptly.

Parents or guardians who believe a minor has registered an account should contact us immediately at support@swiftsift.net. We will investigate and take appropriate action within 48 hours of a verified report.